FAQs
Access detailed responses to common questions and concerns.
Common questions and answers
Alongside our competitive rates, we take pride in being accessible for any inquiries you may have throughout the duration of your loan. We welcome both first-time buyers and seasoned investors alike—regardless of your experience, our commitment is to support you whenever you require assistance.
What does a broker do?
A broker is a finance expert who collaborates with you individually to explore your borrowing objectives and assess your eligibility for financing. They generally offer a more customised level of service compared to a lender and have access to a variety of loan options from different lenders, enabling them to secure the most suitable loan conditions for your specific needs.
Do you charge fees for home or investment loans?
When you obtain a loan through a broker, there are no additional repayments or fees. Brokers receive their commission from the lender for bringing in new clients, which does not influence your interest rate or other terms of the loan agreement.
Is it more expensive to use a broker?
Using a broker does not incur any cost to you, as the lender compensates your broker. With access to a wide range of loan products from numerous lenders, brokers can identify the most appropriate loan for your situation. Typically, this includes the lowest applicable rate at that time along with product features that best suit your preferences.
Some brokers may impose service fees, which must be clearly communicated prior to providing their services.
How much can I borrow?
Our borrowing calculator can provide a general idea of your potential borrowing capacity, but for a more accurate evaluation, we encourage you to contact our team. We will discuss your options and delve into your unique circumstances in greater detail.
Should I choose a fixed or variable rate?
As suggested by its name, variable-rate home loans feature interest rates that fluctuate over time. They typically offer more flexibility compared to other loan types, including options like redraw facilities and additional payment capabilities. However, these loans do not guarantee fixed repayment amounts.
In contrast, fixed-rate home loans provide consistent monthly repayments, allowing you to know the exact amount due each month for the entire loan term. While these loans may lack some flexible features, they offer borrowers reassurance when planning their budgets.
When determining which loan type suits your needs, consider what matters most to you—whether it’s flexibility or certainty in your monthly repayments.
Which lenders do you partner with?
Thanks to our affiliation with a mortgage aggregator, we have access to loan options from over 40 different lenders. This enables us to assist you in finding several suitable choices tailored to your specific circumstances.